Privacy Policy

Shape Disability Services respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, enquire about our services or interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The OAIC states that organisations providing health services may be subject to the Privacy Act even when they are small businesses, and health information receives additional privacy protections.

 

1. Information We Collect

 

Depending on how you interact with us, we may collect information such as:

• Full name

• Email address

• Phone number

• Postal or residential address

• Information included in enquiries or messages

• Information about your support requirements

• NDIS-related information

• Information necessary to assess or provide services

• Information provided by representatives, carers or authorised persons

• Information relating to employment applications

• Information required for administrative, operational or compliance purposes

Where necessary for providing services, we may collect sensitive information, including information relating to a person's disability or health.

We aim to collect only information that is reasonably necessary for the relevant purpose. OAIC guidance recommends that health information collected for providing a health service be limited to what is necessary for that purpose.

 

2. How We Collect Information

 

We may collect personal information:

• Directly from you when you contact us.

• Through forms submitted on our website.

• When you enquire about our services.

• During the participant intake or service process.

• From a parent, guardian, nominee, carer or authorised representative where appropriate.

• From service providers or organisations involved in providing your support, where permitted.

• When you apply for employment with us.

• Through information you voluntarily provide to us.

Our website currently provides a contact form through which visitors can submit their name, email address and message.

 

3. How We Use Personal Information

 

We may use personal information to:

• Respond to enquiries and requests.

• Provide and coordinate disability support services.

• Understand your individual needs and goals.

• Communicate with participants, families, carers and representatives.

• Manage appointments and service arrangements.

• Process applications and enquiries.

• Manage employment applications.

• Improve our services and website.

• Meet legal, regulatory and organisational requirements.

• Manage complaints, incidents and risks.

• Protect the safety and wellbeing of participants, staff and other people.

• Communicate important information relating to our services.

We will generally use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.

 

4. Sensitive and Health Information

 

Information about a person's disability or health may constitute sensitive or health information under Australian privacy law.

We take additional care when handling this type of information.

Where applicable, we will collect, use and disclose sensitive or health information only where permitted or required by law, including where necessary to provide services, with consent, or in other circumstances permitted under the Australian Privacy Principles.

 

5. Disclosure of Personal Information

 

We may disclose personal information where reasonably necessary to provide our services or operate our organisation.

Depending on the circumstances, information may be shared with:

• Employees and support workers.

• Contractors and service providers.

• Healthcare or allied health professionals.

• NDIS-related organisations or representatives.

• Parents, guardians, nominees or authorised representatives.

• Government or regulatory bodies where required or permitted by law.

• Professional advisers and service providers supporting our organisation.

• Emergency services where necessary to protect someone's safety or wellbeing.

We will seek to limit disclosures to information that is reasonably necessary for the relevant purpose.

 

6. Consent

 

Where required, we may seek your consent before collecting, using or disclosing certain personal or sensitive information.

You may withdraw consent in some circumstances. However, withdrawing consent may affect our ability to provide certain services or respond to particular requests.

Where information is required by law or necessary to provide a service, other legal bases for handling the information may apply.

 

 

7. Direct Marketing

 

 

We may occasionally contact you with information about our services, updates, resources or other relevant information where permitted by law.

Where required, we will obtain appropriate consent before using sensitive or health information for direct marketing. The OAIC states that health information generally cannot be used for direct marketing unless the individual has specifically agreed.

You can request to stop receiving marketing communications at any time.

 

8. Website Cookies and Analytics

 

Our website may use cookies and similar technologies to help the website function, understand website usage and improve the user experience.

Third-party services used by the website may also collect information through cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

9. Website and Third-Party Services

 

Our website is hosted using Wix. Certain website functions, hosting services, analytics tools, forms or other third-party technologies may involve the processing or storage of information by third-party providers.

Where third-party services are used, their own privacy policies may also apply.

You should review the relevant third-party privacy policies for further information about how those providers handle personal information.

 

10. Security of Personal Information

 

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate administrative, technical and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

11. Overseas Disclosure

 

Some third-party technology, hosting or service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that applicable privacy requirements are considered and complied with.

 

12. How Long We Keep Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, meet legal or regulatory obligations, resolve disputes and maintain appropriate organisational records.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

 

13. Accessing Your Information

 

You may request access to personal information we hold about you, subject to applicable legal exceptions.

We may need to verify your identity before providing access.

If you believe information we hold about you is inaccurate, incomplete or outdated, you may request that we correct it.

The Australian Privacy Principles include rights relating to access and correction of personal information.

 

14. Privacy Complaints

 

If you believe that Shape Disability has mishandled your personal information, you can contact us and explain your concern.

We will review your complaint and take reasonable steps to investigate and respond.

Privacy Contact:
Shape Disability Services
U93, 18–24 Kent St
Rockingham WA 6168
Australia

Phone: 1300 699 044
Email: admin@shapedisability.org.au

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

 

15. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, technology, privacy practices or applicable laws.

The updated policy will be published on this page with a revised “Last Updated” date.

 

16. Contact Us

 

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Shape Disability Services
U93, 18–24 Kent St
Rockingham WA 6168
Australia

1300 699 044
admin@shapedisability.org.au