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Information That Supports  Your NDIS Journey

Explore important documents, organisational statements, guides and resources that help participants, families and support networks make informed decisions with confidence.

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Our Vision

Creating an inclusive community where people living with disability have equal opportunities to achieve independence and fulfil their goals.

Our Mission

Delivering high-quality NDIS services that empower participants to live meaningful, connected and independent lives.

Our Values

Compassion, integrity, respect, collaboration and excellence guide every interaction with participants and families.

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NDIS Statement

Shape Disability proudly supports the National Disability Insurance Scheme by providing participant-focused services that encourage choice, independence and community participation.

Our commitment is to deliver services with transparency, accountability and respect.

Statement of Faith

We value every individual and believe everyone deserves dignity, compassion and genuine care regardless of background, culture or ability.

Our faith inspires us to serve with integrity, kindness and unconditional respect for every participant and family.

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Staff Workplace Policies

Consultation and Member Participation Policy
Covid-19 Response Policy & Procedure
Continuous Improvement & Quality Management Policy & Procedure
Confidentiality Declaration – Staff, Volunteers, Contractors
Drugs, Alcohol & Smoking Policy
Dress Code Policy
Help from Advocate Leaflet
Duty of Care Policy
Diversity Policy and Procedure
Cultural Awareness Policy
Personal Relationship and Sexuality Policy
Participation and Inclusion Policy
Complaints and Feedback Form
Code of Conduct
Complaint Handling Guidelines

Participant Health & Clinical Procedure Policies

Complaint Handling Guidelines
Cultural Awareness Policy
Service Access and Exit Policy

Safety Risk & Incident Management

Disaster & Emergency Management Policy & Procedure
Inspection for Working in People’s Homes (internal staff version)
Incident Investigation Report Form
Risk Management Policy and Procedure

Safety WHS & Working in Homes

Incident Investigation Report Form
Covid-19 Response Policy
Emergency & Disaster Management Policy
Inspection for Working in People’s Homes
WHS Home Review Form

Privacy & Confidentiality

Staff/Volunteer Confidentiality Declaration (internal)
Confidentiality Overview
Privacy Policy

Participant Forms: Referral & Intake

Participant Intake Form – SDA
Referral Form
Participant Onboarding Checklist

Support Planning Documents

Participant Meeting Minutes Form
Individual Service Plan
Participant Support Plan
Participant Risk Assessment
Positive Behavior Support Policy
Customer Service Charter
Rights and Responsibilities for Participants Policy

Consent Forms

Chemical Restraint & Medication Management GP Letter
Participant Money Consent Form
Monthly Medication Monitoring Form
Medication Consent Form
Participant Consent Form

Health Safety & Mealtime Information

Safeguarding Against Violence Abuse Neglect Exploitation and Discrimination Policy.
Medication Consent Form
Chemical Restraint GP Letter
Monthly Medication Monitoring Form
Mealtime Management, Swallowing & Choking Information Sheet

SDA & SIL Documents

Home Safety & WHS Environment Forms
Participant Intake Form – SDA
Easy Read – Difference Between SDA and SIL

Need Additional Support?

Can't find the document you're looking for? Contact our team and we'll help  you access the information you need.

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